Privacy Policy

LOYALTY APP — PRIVACY POLICY

Effective Date: March 2026  |  Last Updated: March 2026

Struisbaai Vleismark (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Struisbaai Vleismark Loyalty App (“the App”). By registering for and using the App, you agree to the practices described in this policy.

This policy is governed by the Protection of Personal Information Act, 4 of 2013 (POPIA) of the Republic of South Africa.

1. WHO WE ARE

Business name: Struisbaai Vleismark (Pty)Ltd

Location: Struisbaai, Western Cape, South Africa

We are the responsible party (operator) for personal information collected through the App as defined under POPIA.

2. WHAT INFORMATION WE COLLECT

We collect the following personal information when you register and use the App:

  • Full name
  • Email address
  • Phone number (including WhatsApp number if provided)
  • Date of birth (optional, used for birthday rewards)
  • Physical address (optional, for future delivery services)
  • Purchase history and transaction records
  • Points balance and tier status
  • App usage data (screens visited, features used)
  • Device information (device type, operating system version)

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • To register and manage your loyalty programme membership
  • To award and track loyalty points on qualifying purchases
  • To determine and display your tier status (Bronze, Silver, Gold, Elite, VIP)
  • To send you promotional offers, deals, and loyalty programme notifications via the App
  • To send WhatsApp notifications (only if you have opted in)
  • To process birthday rewards where applicable
  • To improve the App and our services
  • To comply with our legal obligations
  • To prevent fraud and abuse of the loyalty programme

4. LEGAL BASIS FOR PROCESSING

We process your personal information on the following legal grounds under POPIA:

  • Consent: You have given us explicit consent by registering for the App and accepting our Terms and Conditions.
  • Contractual necessity: To fulfil our obligations under the loyalty programme.
  • Legitimate interest: To improve our products, prevent fraud, and communicate relevant offers.
  • Legal obligation: Where required by South African law.

5. HOW WE STORE YOUR INFORMATION

Your personal information is stored securely on Supabase cloud servers. Supabase is a GDPR-compliant data platform with industry-standard security measures including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of data at rest
  • Row-level security policies ensuring you can only access your own data
  • Regular security updates and monitoring

We retain your personal information for as long as your account is active or as required to fulfil the purposes described in this policy. If you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law.

6. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service providers: We use Supabase as our secure data hosting provider. They process data strictly on our behalf and are bound by confidentiality obligations.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business transfer: If Struisbaai Vleismark is sold or transferred, your information may be transferred to the new owner, who will be required to honour this Privacy Policy.

7. YOUR RIGHTS UNDER POPIA

As a data subject under POPIA, you have the following rights:

  • Right of access: You may request a copy of the personal information we hold about you.
  • Right to correction: You may request that we correct inaccurate or incomplete information.
  • Right to deletion: You may request that we delete your personal information, subject to legal retention requirements.
  • Right to object: You may object to the processing of your personal information for direct marketing purposes.
  • Right to withdraw consent: You may withdraw your consent to processing at any time by deleting your account.
  • Right to complain: You may lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.

To exercise any of these rights, please visit us in-store at Struisbaai or contact us via the App.

8. NOTIFICATIONS & COMMUNICATIONS

8.1 App notifications: We will send you notifications via the App regarding your points balance, tier status, tier warnings, and available promotions. These notifications are part of the loyalty programme service.

8.2 WhatsApp notifications: If you provide your WhatsApp number and opt in to WhatsApp communications, we may send you promotional messages via WhatsApp. You can opt out at any time through the App settings or by notifying us in-store.

8.3 We will not send unsolicited marketing communications. All communications will be related to your loyalty programme membership and our products and services.

9. CHILDREN’S PRIVACY

The App is intended for use by persons 18 years of age and older. We do not knowingly collect personal information from persons under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. THIRD-PARTY AUTHENTICATION

The App offers sign-in via Google (Gmail). When you sign in with Google, we receive only your email address and display name from Google. We do not receive your Google password or any other Google account information. Google’s use of your information is governed by Google’s own Privacy Policy at policies.google.com.

11. SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your App login credentials confidential.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes via the App. Your continued use of the App after any changes constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Struisbaai Vleismark

Physical address: Malvern drive, Struisbaai, Western Cape, South Africa

Contact: Via the App or in-store

Delete app account

You can submit a request to delete your account and associated data for this app https://docs.google.com/forms/d/e/1FAIpQLSe8wAWy7QQ6mRgxrnDT_WfRNa5ymflaOMUFNIVz_wAwc64nIw/viewform?usp=publish-editor

Information Regulator (South Africa): inforeg.org.za | 010 023 5207

This Privacy Policy was last updated March 2026 and is effective immediately upon publication.